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How to get a Thompson multimedia RCA commercial receiver connected to cable at home,can only get channel 3-13?

Won TV in a raffle from work when they purchased new one.Have tried several different remotes.Maintinece worker from job said TV was hooked straight to cable with no box and that it picked up all cable channels.I get the TV menu to display,but when I select channel setup, it only displays channels 3-13,and that's all it will pick up.Not even an AUX channel to be able to use DVD?Have tried hooking cable to TV and through DVD.Have been on-line to try and find manual from RCA and Thompson multimedia,no luck.

Public Comments

1. Go into the nain menu on the TV and look for " initial start-up" or " auto-programming" And set that process going, which will allow the tuner in the TV to scan the channels available on your cable package, & store them in the tuner's memory. Hope this helps.
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3. Sounds like you may need to go into the menu and make sure it is set to "cable" and not "air." A lot of RCA's older equipments factory settings were for air and when it is disconnected from the power supply it will reset itself to the factory settings. You may not have an AUX to use with DVD, it may be set to use channel 3, or they may call it "video" rather than AUX